Award Winning family mediation | Liverpool, Wirral, Merseyside, Chester, Northwest

Please read this Privacy Policy carefully. This policy contains information about the data we collect, store and share. It also tells you the security measures we have put in place to protect your data and how to contact us in the event of a complaint.

 We collect personal data from you and use this to progress your matter. This makes Winstanley Mediation the ‘controller’ of this information for the purposes of General Data Protection Regulation. 

The data we collect

The details we would request from you would be:

  • Name, Address, Date of birth, National Insurance number, Contact Details
  • Financial Information
  • Confirmation of Identity such as Passport or Driving License

How we then use your personal data

We use your personal data to:

  • To provide mediation service to you from your initial enquiry (legitimate interest)
  • Communicating with you
  • Verifying your identity
  • To enter into a contract with you (contractual obligation)
  • To comply with our legal and regulation obligations (legal obligation)
  • To identify how your case is funded
  • To help deal with your case
  • Referral to third parties to progress your case
  • Train and develop our staff

How your data may be collected

Your data will be collected by telephone during an initial enquiry or in person. In order for us to carry out the mediation process we will also require your personal data.

Who we will share your Personal data with?

In order for us to progress you case it may be necessary to share your data with other parties. This may include:

  • The Legal Aid Agency, if you are eligible for public funding
  • Experts including e.g Accountants, Financial advisors, Interpreters, Pensions Experts
  • Other parties such as HM Land Registry, your bank/ building society.
  • Third parties whom we may outsource some of our services to. These include Digital dictation and Costs Draftsman,
  • FMSB - Our Regulators
  • Professional Indemnity Insurers
  • External Auditors

 This list is non-exhaustive

Where your personal data is held?

Information may be held by Winstanley Mediation and any third parties we instruct.

If one of the third parties is based outside the European Economic Area, we will write to inform you.

Your Consent

We are relying on your consent to carry out a mediation service for you. If you engage with us for mediation, you are agreeing to the terms of this policy.

You have the right to withdraw your consent. This will not affect the lawfulness of any processing activity we have carried out prior to you opting to withdraw consent. Please refer to ‘How to contact us’ in order to do this.

How long your personal data is stored

Files are stored for a period of 1 year.


If you apply for a position with us, we will request personal data from you. As to how long this data is held will be dependent on the success of your application. Unsuccessful applicant’s information is retained for no longer than 12 months.

Your rights

You have the following rights: 

  • To be informed about how we collect and use your data
  • Access to your personal information
  • Rectification of any incorrect personal information we hold
  • Erasure of personal data we hold
  • To restrict us processing your personal data (in certain circumstances)
  • To Data portability, which allows for data to be transferred in a structured, commonly used and machine- readable format
  • To object to your personal data being processed.
  • Not to be subject to automated processing and profiling

Should you have any queries in relation to your rights, please contact us at the address below.

Keeping your personal data secure

We are committed to ensuring your personal data is secure with us and any other parties involved in you case, against loss, misuse and unauthorised access.

Changes to this privacy notice

This privacy policy was published on 26th October 2018.


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How to contact us

If you have any questions about this privacy policy or the information we hold about you, please contact Tracy Winstanley, Managing Director by telephone, email or post.


Address Details 

Tracy Winstanley
Winstanley Mediation
Springwood House
4 Rose Lane
Mossley Hill
L18 5ED

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

 Tel:  07949 568101


Alternative Formats

If you would like this policy in a different format such as large print, please contact us at the details provided above.

Area's We Cover

Liverpool / Wirral / Merseyside / Chester / Northwest