Award Winning family mediation | Liverpool, Wirral, Merseyside, Chester, Northwest

Please read this Privacy Policy carefully. This policy contains information about the data we collect, store and share. It also tells you the security measures we have put in place to protect your data and how to contact us in the event of a complaint. 

We collect personal data from you and use this to progress your matter. This makes Winstanley Mediation, Springwood House, 4 Rose Lane, Liverpool, L18 5ED the ‘controller’ of this information for the purposes of General Data Protection Regulation. 

Visiting our website 

We use Google analytics to collect details of visit behaviour patterns. This helps us to know how many people have visited our website. 

Completing a contact form on our website 

Should you complete our contact form, we will ask for the following details: 

  • Name 
  • Email address 
  • Telephone number
  • Brief details regarding your enquiry 

We will use the data to contact you

Telephoning our office and the data we collect 

Should you make enquiries by phone, we will initially ask you: 

  • Name, Address, Date of birth, National Insurance number, Contact Details 
  • Financial Information 
  • Confirmation of Identity such as Passport or Driving License

We do not record our telephone calls 

Visiting our offices 

We do use CCTV at our offices 

Making your enquiry 

When you make your enquiry but you do not instruct us, we will not hold your details. 

Legal basis for processing your data 

We use your personal data to: 

  • To provide mediation service to you from your initial enquiry (legitimate interest) 
  • Communicating with you 
  • Verifying your identity 
  • To enter into a contract with you (contractual obligation) 
  • To comply with our legal and regulation obligations (legal obligation) 
  • To identify how your case is funded 
  • Referral to third parties to progress your case 
  • Train and develop our staff 

Who we share your Personal data with? 

In order for us to progress you case it may be necessary to share your data with other parties. This may include: 

  • The Legal Aid Agency, if you are eligible for public funding 
  • Experts and Counsel, we instruct on your behalf e.g. Accountants, Barristers, Financial advisors 
  • Other parties such as HM Land Registry, your bank/ building society. 
  • Third parties whom we may outsource some of our services to. These include: Digital dictation and Costs Draftsman,
  • Our Regulators 
  • Professional Indemnity Insurers 
  • External Auditors 

This list is non-exhaustive 

Where your personal data is held? 

Information may be held by Winstanley Mediation and any third parties we instruct. 

If one of the third parties is based outside the European Economic Area, we will write to inform you.

Your Consent 

We are relying on your consent to carry out a mediation service for you. If you engage with us for mediation, you are agreeing to the terms of this policy.

You have the right to withdraw your consent. This will not affect the lawfulness of any processing activity we have carried out prior to you opting to withdraw consent. Please refer to ‘How to contact us’ in order to do this. 

How long your personal data is stored 

Files are stored for a period of 6 years once your matter has concluded 

Recruitment 

If you apply for a position with us, we will request personal data from you via your cv. As to how long this data is held will be dependent on the success of your application. Unsuccessful applicant’s information is retained for 3 months. 

Your rights 

You have the following rights: 

  • To be informed about how we collect and use your data 
  • Access to your personal information 
  • Rectification of any incorrect personal information we hold 
  • Erasure of personal data we hold 
  • To restrict us processing your personal data (in certain circumstances) 
  • To Data portability, which allows for data to be transferred in a structured, commonly used and machine- readable format 
  • To object to your personal data being processed. 
  • Not to be subject to automated processing and profiling 

Should you have any queries in relation to your rights, please contact us at the address below. 

Keeping your personal data secure 

We are committed to ensuring your personal data is secure with us and any other parties involved in you case, against loss, misuse and unauthorised access. 

Changes to this privacy notice 

This privacy policy was published on 14th October 2024. 

How to contact us 

If you have any questions about this privacy policy or the information we hold about you, please contact Tracy Winstanley, Managing Director by telephone, email or post. 

Address Details

Tracy Winstanley
Winstanley Mediation
Springwood House
4 Rose Lane
Mossley Hill
Liverpool
L18 5ED

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Tel: 07949 568101 

Alternative Formats 

If you would like this policy in a different format such as large print, please contact us at the details provided above. 

Area's We Cover

Liverpool / Wirral / Merseyside / Chester / Northwest